Lowen Sign Company

Frequently Asked Questions

Quick answers to the most common questions about ordering, production, and installation.

How do I submit my artwork after entering an order?

Open the dropdown menu in the upper-right corner of the site and choose “Create Art Request.” Follow the guided steps on that page, where you can also access the Lowen Color Library and Artwork Guidelines.

When entering payment information, where do I add my city and state?

After typing in your ZIP code, press Tab or Enter. The city and state fields will appear automatically so you can complete the form.

Is it safe to order online?

Yes. We undergo routine PCI (Payment Card Industry) audits by Trustwave and maintain a perfect rating, ensuring that your credit card and personal information remain secure.

What is your production time?

Production time varies throughout the year. After we receive your order, a Customer Service Representative will provide the number of business days plus transit time needed. Please remember that business days are Monday through Friday and do not include weekends or national holidays.

Are there holes in your panels and riders?

Steel and poly panels and riders ship with pre-punched holes. Corrugated plastic, Alumalite, and Omegabond panels do not include holes because their vertical flutes allow installation on wire stakes without additional drilling.

Do stakes come with directional signs?

If the product description says “Unit,” stakes are included. If it reads “Panels Only,” the stakes are not included. This applies to all yard sign products.

Do you install your sign products?

Lowen Sign Company does not install signage. We partner with trusted installers who can assist with on-site setup.

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